At inkjet-setup.com, your satisfaction is our top priority. We understand that sometimes things don’t go as planned — whether it’s the wrong ink cartridge, a damaged package, or simply a change of mind. That’s why we’ve made our return and refund policy clear, fair, and easy to follow. Our goal is to ensure you have a worry-free shopping experience every time.

General Return Guidelines

We gladly accept returns within 30 days of your order’s delivery date. To qualify for a return, your item must be in its original, unused condition, including all packaging, manuals, and accessories. We ask that customers retain their proof of purchase or order confirmation email to complete the return process.

Returns that do not meet these conditions may be subject to partial refunds, restocking fees, or may be declined.

What Can Be Returned

Most items purchased from inkjet-setup.com are eligible for return, including:

• Unopened ink cartridges
• Unopened ink bottles
• Unopened printer paper or media
• Other unused, undamaged items in original packaging

If you received the wrong item or your order arrived damaged, please contact us immediately and include photos of the item and packaging for faster processing.

Items That Cannot Be Returned

Please note that we do not accept returns for:

• Opened or used ink cartridges or toner
• Items not in original packaging
• Final Sale or Clearance items
• Custom orders or special requests
• Downloadable or digital content

These policies are in place to maintain product integrity and ensure that we can continue offering our customers fresh, high-quality supplies.

Return Process: How to Get Started

1. Email us at info@inkjet-setup.com with:
   • Your name and order number
   • A brief description of the issue
   • Photos if the product is damaged or incorrect
2. Our team will respond within 1–2 business days with further instructions.
3. If approved, you will be given a return shipping address. You may use the shipping provider of your choice, but we recommend using a trackable shipping service.
4. Once we receive and inspect the returned item, we’ll process your refund or exchange.

Refunds: What to Expect

If your return is approved, a refund will be issued to your original method of payment. This process typically takes 5–7 business days after we receive your return. Please allow additional time for your bank or credit card provider to post the transaction.

Note:

• Original shipping costs are non-refundable unless we made an error.
• Items returned in non-sellable condition may result in partial refunds.

Exchanges

We replace defective or damaged items free of charge. If you received a faulty item and need a replacement, contact us within 7 days of receiving your order, and we’ll get a new item shipped to you as soon as possible.

If you ordered the wrong item by mistake, you may request an exchange, but you will be responsible for the return shipping cost and any price differences.

Late or Missing Refunds

Haven’t received your refund yet? Here’s what to do:

1. Check your bank or credit card statement again — some refunds may take several business days to appear.
2. Contact your bank or payment provider — they may have processing delays.
3. Still no luck? Reach out to us at info@inkjet-setup.com, and we’ll help track it down.

Return Shipping Responsibility

Unless the return is due to a defective or incorrect item, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your return without a tracking number.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that haven’t been processed or shipped yet. Once the order has shipped, it will be treated as a return.

Contact Us

Need help? Have a question about your order or return status? We’re here to help!

Email: info@inkjet-setup.com